> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.elitehost.co.za/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Do you offer payment extensions?

We allow clients until their account suspension date to settle invoices. Accounts are typically suspended after the 15th of each month. We do not offer payment extensions once an account has been suspended, and any overdue fees must be settled.

However, in some cases, we may offer a payment extension if the request is made **before the invoice due date**. If you require an extension, please email billing@elitehost.co.za and we will review your request. You will be notified if we are able to grant the extension.