How do I add a contact to my account?
If you need to add another person to receive specific communications or handle certain support matters, you can add them as a Contact. Contacts can be designated to receive emails related to billing, support, or general account notifications without the ability to log into your Client Area.
A Contact is someone you authorise to receive certain account notifications and, if needed, communicate with our support team on your behalf. Unlike a User, a Contact cannot log into the Client Area or manage any services directly. Instead, they receive relevant notifications and have permissions to reach out to support as allowed by your preferences. To learn more about the differences, please refer to the article: What is the difference between a User and a Contact?
Log in to the Elitehost Client Area
Use your credentials to access the Client Area.
Navigate to the Contacts Section
In the left sidebar, click on Contacts to access the contact management area.
Add New Contact
Click on + New Contact.
Enter Contact Details
Fill in the necessary details for the new contact, such as their name and email address.
Set Email Preferences
In the Email Preferences section, select the types of notifications (e.g., billing, support) you want this contact to receive.
Save Changes
Click Save Changes to complete adding the new contact.
If you have any questions or experience any issues, please contact our support team via a support ticket or email helpdesk@elitehost.co.za.
What is a Contact?
A Contact is someone you authorise to receive certain account notifications and, if needed, communicate with our support team on your behalf. Unlike a User, a Contact cannot log into the Client Area or manage any services directly. Instead, they receive relevant notifications and have permissions to reach out to support as allowed by your preferences. To learn more about the differences, please refer to the article: What is the difference between a User and a Contact?
Steps to Add a Contact to Your Account
Log in to the Elitehost Client Area
Use your credentials to access the Client Area.
Navigate to the Contacts Section
In the left sidebar, click on Contacts to access the contact management area.
Add New Contact
Click on + New Contact.
Enter Contact Details
Fill in the necessary details for the new contact, such as their name and email address.
Set Email Preferences
In the Email Preferences section, select the types of notifications (e.g., billing, support) you want this contact to receive.
Save Changes
Click Save Changes to complete adding the new contact.
If you have any questions or experience any issues, please contact our support team via a support ticket or email helpdesk@elitehost.co.za.
Updated on: 12/12/2024
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