How do I add a contact to my account?

If you need to add another person or a secondary email address of your own to receive specific communications or handle certain support matters, you can add them as a Contact. Contacts can be set to receive emails related to billing, support, or general account notifications, but they do not have the ability to log into your Client Area.

What is a Contact?

A Contact is someone (or an alternate email) you authorise to receive certain account notifications and, if needed, communicate with our support team on your behalf. Unlike a User, a Contact cannot log into the Client Area or manage any services directly. Instead, they receive relevant notifications and have permissions to reach out to support as allowed by your preferences. To learn more about the differences, please refer to the article: What is the difference between a User and a Contact?

Steps to Add a Contact to Your Account

1. Go to the Elitehost Client Area.
2. Log in with your client account credentials. (Refer to: How do I log in to my Elitehost account?)
3. In the left sidebar, click on Contacts.
4. Click on + New Contact.
5. Enter the contact details (name and email address).
6. Under Email Preferences, select the types of notifications the contact should receive (at minimum tick Support Emails).
7. Click Save Changes to finish.

If you have any questions or experience any issues, please contact our support team via a support ticket or email helpdesk@elitehost.co.za.

Updated on: 18/09/2025