How do I add a User to my account?
To allow someone else secure access to your Client Area, you can add them as a “User,” enabling multiple users with distinct login credentials and customisable permissions.
A User is an individual with their own email and password to log into your Client Area. Unlike Contacts, Users can access the Client Area directly, and as the primary account holder, you can invite them to join your account with specific permissions. These permissions allow you to control which actions and information each User can view or manage, offering secure, customisable access for managing shared responsibilities within the Client Area. To learn more about the differences, please refer to the article: What is the difference between a User and a Contact?
Login to the Client Area
Go to the Elitehost Client Area and log in using your credentials.
Navigate to User Management
In the top right corner, click on Hello, "Your Name" and select User Management.
Add a New User
Enter the email address of the user you'd like to add.
Set Permissions
You can either select All Permissions or Choose Permissions to specify the access rights for the user.
If you select Choose Permissions, check the specific permissions you wish to grant.
Send the Invite
Click Send Invite to complete the process. The new user will receive an email to confirm and gain access to the account.
The invitation email contains a one-time link that is valid for seven days.
The user must click the link and complete the process to accept the invitation.
If you have any questions or experience any issues, please feel free to contact our Billing department at billing@elitehost.co.za, and they will be happy to assist further.
What is a User?
A User is an individual with their own email and password to log into your Client Area. Unlike Contacts, Users can access the Client Area directly, and as the primary account holder, you can invite them to join your account with specific permissions. These permissions allow you to control which actions and information each User can view or manage, offering secure, customisable access for managing shared responsibilities within the Client Area. To learn more about the differences, please refer to the article: What is the difference between a User and a Contact?
Steps to Add a User to Your Account:
Login to the Client Area
Go to the Elitehost Client Area and log in using your credentials.
Navigate to User Management
In the top right corner, click on Hello, "Your Name" and select User Management.
Add a New User
Enter the email address of the user you'd like to add.
Set Permissions
You can either select All Permissions or Choose Permissions to specify the access rights for the user.
If you select Choose Permissions, check the specific permissions you wish to grant.
Send the Invite
Click Send Invite to complete the process. The new user will receive an email to confirm and gain access to the account.
The invitation email contains a one-time link that is valid for seven days.
The user must click the link and complete the process to accept the invitation.
If you have any questions or experience any issues, please feel free to contact our Billing department at billing@elitehost.co.za, and they will be happy to assist further.
Updated on: 25/10/2024
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