How do I cancel a domain?
To cancel a domain, you simply need to disable its auto-renewal. This ensures that no future invoices will be generated for the domain’s renewal.
Log in to the Client Area:
Visit my.elitehost.co.za and enter your login credentials.
Access Your Domains:
Once logged in, click on Domains and then select My Domains from the dropdown menu.
Manage the Domain:
Locate the domain you wish to cancel and click on Manage next to it.
Review Auto-Invoice for Renewal Status:
In the manage sidebar, click on Auto-Invoice for Renewal.
Disable Auto-Invoice for Renewal:
Click 'Disable Auto-Invoice For Renewal'
Once Auto-Invoice for Renewal is disabled, the domain will remain active until its expiry date. If there are any existing renewal invoices, they will be automatically cancelled.
For any questions or further assistance, please submit a ticket or email email helpdesk@elitehost.co.za
To disable auto renewal for a domain, please follow these steps:
Log in to the Client Area:
Visit my.elitehost.co.za and enter your login credentials.
Access Your Domains:
Once logged in, click on Domains and then select My Domains from the dropdown menu.
Manage the Domain:
Locate the domain you wish to cancel and click on Manage next to it.
Review Auto-Invoice for Renewal Status:
In the manage sidebar, click on Auto-Invoice for Renewal.
Disable Auto-Invoice for Renewal:
Click 'Disable Auto-Invoice For Renewal'
Once Auto-Invoice for Renewal is disabled, the domain will remain active until its expiry date. If there are any existing renewal invoices, they will be automatically cancelled.
For any questions or further assistance, please submit a ticket or email email helpdesk@elitehost.co.za
Updated on: 23/05/2025
Thank you!