> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.elitehost.co.za/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I cancel a pending order?

Unfortunately, pending orders cannot be cancelled directly through your client area. To cancel a pending order, please open a ticket with our billing department at billing@elitehost.co.za and request that the order be cancelled. This action must be completed by our team.