How do I cancel my service/hosting package?
To cancel your hosting package/service, please follow these steps:
Log in to the Elitehost Client Area
Click on Services and then select My Services.
Locate the service you wish to cancel.
Click on Manage Product.
On the left-hand side menu, click Request Cancellation.
Provide the reason for your cancellation.
Select the cancellation type: Immediate or End of Billing Period.
Click Request Cancellation to finalise the process.
If you select Immediate, the service will be cancelled within 24 hours. If you choose End of Billing Period, the service will remain active until the "Next Due Date", which can be found at the bottom of the Information tab.
Please be aware that all data associated with the service, including website files and email accounts, will be permanently removed from our servers.
If you have any questions or need assistance with the cancellation process, please submit a ticket or email our billing department at billing@elitehost.co.za
Log in to the Elitehost Client Area
Click on Services and then select My Services.
Locate the service you wish to cancel.
Click on Manage Product.
On the left-hand side menu, click Request Cancellation.
Provide the reason for your cancellation.
Select the cancellation type: Immediate or End of Billing Period.
Click Request Cancellation to finalise the process.
If you select Immediate, the service will be cancelled within 24 hours. If you choose End of Billing Period, the service will remain active until the "Next Due Date", which can be found at the bottom of the Information tab.
Please be aware that all data associated with the service, including website files and email accounts, will be permanently removed from our servers.
If you have any questions or need assistance with the cancellation process, please submit a ticket or email our billing department at billing@elitehost.co.za
Updated on: 22/11/2024
Thank you!