Articles on: Client Area

How do I change my Elitehost Client Area password?

Your Elitehost Client Area password allows you to manage all aspects of your account, including billing, domains, services, and support. This article explains how to change your password if you know your current login, or reset it if you're unable to access your account.

If you know your current password:

Go to the Elitehost Client Area.
Log in with your email address and password.
Click Hello, [Your Name] at the top-right corner of the screen.
Click Change Password from the dropdown menu.
Enter your current password, then enter and confirm your new password.
Click Save Changes.

For better security, we recommend using a strong, unique password that is not used elsewhere.

If you do not know your password or are unable to log in:

Visit the Client Area login page.
Click the Forgot Password link below the login form.
Follow the prompts to reset your password via email.

If you’ve forgotten the answer to your security question and cannot reset your password, please contact us by emailing billing@elitehost.co.za. For security purposes, we will verify your identity by requiring a copy of your ID. Once verified, we’ll disable the security question and send you a password reset link.

After changing or resetting your password, we strongly recommend enabling Two-Factor Authentication (2FA) on your account. You can follow this guide: How do I enable Two-Factor Authentication for the Client Area?

The Elitehost Client Area is separate from cPanel. The Client Area handles billing, support, and account settings, while cPanel is dedicated to managing your hosting features, such as websites, email accounts, and application installations.

If you need help with any of these steps, feel free to contact our support team or email us at helpdesk@elitehost.co.za.

Updated on: 27/06/2025

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