How do I enable Two-Factor Authentication for the Client Area?
Two-factor authentication (2FA) adds an extra layer of security to your account by requiring a second form of authentication in addition to your password. This helps protect your account from unauthorised access, even if your password is compromised. Follow the steps below to enable 2FA for our Client Area.
Follow these steps to enable two-factor authentication for your Elitehost account:
Go to the Elitehost Client Area.
Log in with your client account credentials. (Refer to: How do I log in to my Elitehost account?)
Click on Hello, [Your Name] in the top-right corner.
Select Security Settings from the dropdown menu.
Under Two-Factor Authentication, click Click here to Enable.
Select Time-Based Tokens and click Get Started.
Scan the QR code using an app like Google Authenticator or Authy. (Or manually enter the setup key into your app.)
Enter the 6-digit code from your authentication app and click Submit.
Save the backup code shown on screen. (This code can be used if you lose access to your authentication app.)
A confirmation message will appear once 2FA is successfully enabled.
After enabling 2FA, each time you log in, you will need to enter your email address and password as usual, followed by the six-digit authentication code from your authentication app.
If you need to disable two-factor authentication:
Log in to the Elitehost Client Area
Click on Hello, [Your Name] on the right of the top navigation bar and click Security Settings.
Click Disable Two-Factor Authentication.
Confirm your decision and enter the authentication code to proceed.
If you’re unable to generate a 2FA code (perhaps due to a phone change or lack of access to the 2FA app) and don’t have your backup code, please contact support for assistance.
If you need assistance with any of these steps, feel free to reach out to our support team or email helpdesk@elitehost.co.za.
Steps to Enable Two-Factor Authentication
Follow these steps to enable two-factor authentication for your Elitehost account:
Go to the Elitehost Client Area.
Log in with your client account credentials. (Refer to: How do I log in to my Elitehost account?)
Click on Hello, [Your Name] in the top-right corner.
Select Security Settings from the dropdown menu.
Under Two-Factor Authentication, click Click here to Enable.
Select Time-Based Tokens and click Get Started.
Scan the QR code using an app like Google Authenticator or Authy. (Or manually enter the setup key into your app.)
Enter the 6-digit code from your authentication app and click Submit.
Save the backup code shown on screen. (This code can be used if you lose access to your authentication app.)
A confirmation message will appear once 2FA is successfully enabled.
Logging in with 2FA
After enabling 2FA, each time you log in, you will need to enter your email address and password as usual, followed by the six-digit authentication code from your authentication app.
Disabling 2FA
If you need to disable two-factor authentication:
Log in to the Elitehost Client Area
Click on Hello, [Your Name] on the right of the top navigation bar and click Security Settings.
Click Disable Two-Factor Authentication.
Confirm your decision and enter the authentication code to proceed.
If you’re unable to generate a 2FA code (perhaps due to a phone change or lack of access to the 2FA app) and don’t have your backup code, please contact support for assistance.
If you need assistance with any of these steps, feel free to reach out to our support team or email helpdesk@elitehost.co.za.
Updated on: 29/05/2025
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