> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.elitehost.co.za/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I get a refund of my credit balance or payment?

If you require a refund of your payment or credit balance, please open a ticket with our billing department at billing@elitehost.co.za. In your ticket, kindly indicate the amount you would like refunded.

Once our billing team receives your request, they will assist you with the process and inform you of any additional requirements needed to complete the refund.