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# How do I retrieve my Auth/EPP code and unlock my domain for transfer away?

If you’re transferring your domain away from Elitehost, some domains require an EPP (authorisation) code and need to be unlocked before they can be transferred. Follow the steps below to retrieve your EPP code and unlock your domain. Please note, not all domain extensions require an EPP code or registrar lock.

### Retrieving Your EPP Code

If your domain requires an EPP code for transfer, you can generate it by following these steps:

1. Log in to the Elitehost Client Area.
2. Navigate to **Domains** from the drop-down menu and select **My Domains**.
3. Click the **Manage** button on the domain name you wish to transfer away
4. On the left side of the screen, click **Get EPP Code**.
   

|| Domains such as co.za, web.za, net.za, and org.za do not require EPP codes.

### Unlocking Your Domain

If your domain requires a registrar lock to be removed before transferring, follow these steps:

1. Log in to the Elitehost Client Area.
2. Go to **Domains** from the drop-down menu and select **My Domains**.
3. Click the **Manage** button on the domain name you wish to unlock
4. On the left side of the screen, click **Registrar Lock**
5. Click the **Disable Registrar Lock** button. This will unlock your domain, allowing it to be transferred.

If you have any questions, feel free to reach out to our [support team](https://my.elitehost.co.za/submitticket.php?step=2&deptid=14) or email helpdesk@elitehost.co.za