How does the credit on my account get allocated?
Credit on your account is not reserved for specific hosting accounts, services, or domains. Instead, all available credit is automatically applied to future invoices generated on your account.
If credit is added after an invoice has already been generated, it won’t be automatically applied to that invoice. In such cases, you can manually allocate the credit via your client area or contact our billing team.
Log into the Elitehost Client Area.
Click Billing -> My Invoices.
Find the invoice you wish to apply credit to and open it.
If you have credit available, there will be an option to apply the credit to the invoice.
Click Apply Credit to allocate the available balance to the selected invoice.
If you would like assistance, please contact our billing department at billing@elitehost.co.za.
If credit is added after an invoice has already been generated, it won’t be automatically applied to that invoice. In such cases, you can manually allocate the credit via your client area or contact our billing team.
How to apply your credit balance to a specific invoice:
Log into the Elitehost Client Area.
Click Billing -> My Invoices.
Find the invoice you wish to apply credit to and open it.
If you have credit available, there will be an option to apply the credit to the invoice.
Click Apply Credit to allocate the available balance to the selected invoice.
If you would like assistance, please contact our billing department at billing@elitehost.co.za.
Updated on: 21/10/2024
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