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# I am unable to receive emails, why?

If you're unable to receive emails, there could be several reasons for this issue. Below are the most common causes and how to resolve them:

1. **Mailbox Quota Reached**

* If your mailbox has reached its quota, you won't be able to receive any new emails. To check and increase your quota:
* Log in to **cPanel** and navigate to **Email Accounts** under the **Email** section.
* Check the current quota for your email account and adjust it if necessary.

2. **Domain Not Resolving or Issues with MX Records**

* If your domain is not resolving properly, or if your **MX (Mail Exchange) records** are incorrect, email delivery may fail.
* If you’ve recently changed your DNS, it can take up to 24-48 hours for DNS propagation.

3. **Email Routing Set Incorrectly in cPanel**

* Sometimes, the email routing settings may be incorrect, especially after domain or DNS changes.
* Log in to **cPanel** and go to **Email Routing** under the **Email** section.
* Ensure that the routing is set correctly, depending on where your mail server is hosted. Select **Local Mail Exchanger** if your email is hosted on the same server as your website.

|| If you're receiving an error when connecting to the mail server, refer to this article: [Why can’t I connect to the mail server?](https://help.elitehost.co.za/en/article/why-cant-i-connect-to-the-mail-server-a4dabo/)

If you’ve checked all the above and are still unable to receive emails, feel free to reach out to our [support team](https://my.elitehost.co.za/submitticket.php?step=2&deptid=14) or email helpdesk@elitehost.co.za for further investigation.