> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.elitehost.co.za/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I ordered the incorrect domain, how do I fix this?

If you ordered an incorrect domain, please open a ticket with our billing department and provide the correct domain name. If the incorrect domain has not yet been settled or activated (still a pending order), our billing department can cancel it. If the domain has already been activated, it may not be possible to cancel or refund the payment. Please contact our billing department at billing@elitehost.co.za for guidance.