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# What happens to email during suspension of hosting?

When a hosting service is suspended, it affects how you access your email, although incoming emails are still delivered to your mailboxes.

### What happens to incoming email?

* Incoming emails continue to be delivered and stored on our servers throughout the suspension.
* DNS must still point to our mail servers for delivery to continue.
* Senders will not receive bounce messages unless your DNS has been changed, the domain no longer points to our mail servers, or the domain has expired.

### What happens to outgoing email?

* You will not be able to send any email while the hosting is suspended.
* SMTP access is disabled, resulting in authentication failure when attempting to send messages.

### Can I still access my mailbox?

* IMA, POP3 and webmail access is disabled during suspension.
* Full access to your mailbox and all stored messages will be restored once the hosting service is unsuspended.

### Will any email be lost?

* No mail is deleted during suspension. All existing emails, folders, and settings remain unchanged.
* Once unsuspended, you will immediately regain access to all your stored and newly delivered mail.

### How do I restore access?

If the suspension is billing-related, please ensure that payment has been made. You can contact our billing department via a [support ticket](https://my.elitehost.co.za/submitticket.php?step=2&deptid=4) or by emailing billing@elitehost.co.za.