> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.elitehost.co.za/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What is the cost to restore a backup of a cancelled hosting package?

To restore a backup of your cancelled hosting account, an admin fee of R200.00 per restore is charged due to the server admin time involved. However, please note that this is only possible if a backup is available. We recommend contacting our billing department first to check if a backup exists for your account.

If a backup is available, our billing department will generate a backup restore invoice. Once the invoice is settled and the payment processed, our technical support team will proceed with restoring your account.