What is the difference between a User and a Contact?
The difference between a User and a Contact is that a User can log into the Client Area and manage the account, services, and domains linked to it. In contrast, a Contact does not have the ability to log in or manage services.
The User Management system allows a single user to access multiple client accounts using the same login. Users can be assigned different permission levels (such as full access, billing access, or support access) depending on the account owner's preferences.
Users have their own unique logins and can manage or access multiple accounts across different businesses or clients.
Example: A website developer can be added as a user to multiple client accounts and access hosting, billing, or support-related functions, depending on the permissions set by each client.
Contacts are used primarily for communication purposes, and they can be set to receive emails about billing, support, or general notifications without the ability to log in to the Client Area.
Contacts can be granted support permissions, which allows them to contact our support team on behalf of your account. If a contact has support permissions, we can assist them with support queries related to your account. However, they still won’t have the ability to log in or manage the account directly.
Example: A business owner might add their accountant as a billing contact to receive all invoices and add a manager as a support contact to handle technical support inquiries.
Users have login access and can manage multiple accounts.
Contacts can receive email notifications and handle support-related issues if granted permission, but they cannot log in to the Client Area.
If you have any questions or would like more information on managing Users and Contacts, please feel free to contact our billing department at billing@elitehost.co.za or our support team at helpdesk@elitehost.co.za.
Users:
The User Management system allows a single user to access multiple client accounts using the same login. Users can be assigned different permission levels (such as full access, billing access, or support access) depending on the account owner's preferences.
Users have their own unique logins and can manage or access multiple accounts across different businesses or clients.
Example: A website developer can be added as a user to multiple client accounts and access hosting, billing, or support-related functions, depending on the permissions set by each client.
Contacts:
Contacts are used primarily for communication purposes, and they can be set to receive emails about billing, support, or general notifications without the ability to log in to the Client Area.
Contacts can be granted support permissions, which allows them to contact our support team on behalf of your account. If a contact has support permissions, we can assist them with support queries related to your account. However, they still won’t have the ability to log in or manage the account directly.
Example: A business owner might add their accountant as a billing contact to receive all invoices and add a manager as a support contact to handle technical support inquiries.
Key Differences:
Users have login access and can manage multiple accounts.
Contacts can receive email notifications and handle support-related issues if granted permission, but they cannot log in to the Client Area.
If you have any questions or would like more information on managing Users and Contacts, please feel free to contact our billing department at billing@elitehost.co.za or our support team at helpdesk@elitehost.co.za.
Updated on: 21/10/2024
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