When can I cancel and what is the grace period for cancellation?
You are free to cancel both your hosting account and domain at any time.
Domain: If you wish to cancel your domain, you need to disable Auto-Invoice for Renewal. Once Auto-Invoice for Renewal is disabled, any pending domain renewal invoices will be cancelled.
Hosting Account: Hosting account cancellations must be submitted before the invoice due date and within a 5-day grace period after the due date to avoid the fees becoming overdue.
Please note, if a cancellation is submitted after the 5-day grace period, the invoice will not be cancelled, and the outstanding amount will need to be settled as it will be overdue.
If you have any questions or need assistance, feel free to contact our billing department at billing@elitehost.co.za.
Domain: If you wish to cancel your domain, you need to disable Auto-Invoice for Renewal. Once Auto-Invoice for Renewal is disabled, any pending domain renewal invoices will be cancelled.
Hosting Account: Hosting account cancellations must be submitted before the invoice due date and within a 5-day grace period after the due date to avoid the fees becoming overdue.
Please note, if a cancellation is submitted after the 5-day grace period, the invoice will not be cancelled, and the outstanding amount will need to be settled as it will be overdue.
If you have any questions or need assistance, feel free to contact our billing department at billing@elitehost.co.za.
Updated on: 23/05/2025
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