> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.elitehost.co.za/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# When does a cancellation need to be submitted for debit order domains and hosting accounts?

If you no longer require your hosting account or domain and would like to cancel them, we request that debit order cancellations be submitted at least **1 week before the end of the month** to prevent your account from being debited.

If you have any questions or need assistance with the cancellation process, please contact our billing department at billing@elitehost.co.za.