> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.elitehost.co.za/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why am I still being billed for my cancelled account?

Even though your account has been cancelled and you no longer have access to the service, cancellation does not automatically clear any overdue hosting fees on the account. Any outstanding fees will still need to be settled, as we have already incurred the associated overhead costs on our servers.

If you have any questions or concerns, please feel free to contact our billing department at billing@elitehost.co.za, and they will be happy to assist further.