Domain Basics
How do I register a domain?
Registering a domain is the first step to building your online presence. At Elitehost, you can easily place a domain registration order by following the simple steps below. Steps to Register a Domain Visit the Elitehost Domain Registration Page Go to the Elitehost Domain Registration Page to begin your search. Search for Your Desired Domain Name Enter the domain name you want to register in the search bSome readersWhat are Elitehost's Nameservers (DNS)?
In short, Elitehost’s nameservers are ns3.za-dns.com and ns5.za-dns.com. These nameservers are essential for connecting your domain to our hosting services. To successfully connect your domain with Elitehost, it is essential to update your nameservers. The nameservers associated with your domain indicate where your website is hosted. This step is crucial for ensuring that your domain functions correctly with your hosting account. If you registered your domain name with Elitehost during theSome readersHow long does it take for my domain to become active?
When you register or update a domain, it typically takes 24-48 hours for the domain to become fully active. This process, known as DNS propagation, involves updating global name servers to reflect changes in your domain's settings. However, the time it takes for you to see these changes depends on your Internet Service Provider (ISP). In some cases, updates may be visible within minutes for some users, while taking longer (up to 48 hours or more) for others. This happens because ISPs updateFew readersWhat is the difference between Primary, Alias (Parked), Addon, and Subdomains?
Navigating the various types of domains can be challenging. In this article, we will explore each type of domain you can add to cPanel, explaining the differences between primary, addon, parked (alias), and subdomains to help you manage your websites more effectively. Primary Domain The primary domain is the main domain associated with your cPanel account. It serves as the primary website hosted in the publichtml/ directory. For example, if your primary domain is example.co.za, theFew readersUnderstanding DNS Records and Nameservers
DNS (Domain Name System) records are important parts of the internet that help translate domain names (like yourwebsite.com) into IP addresses (the numerical address of a server). Knowing about DNS records is essential for managing your website effectively. What Are DNS Records? DNS records are like entries in an address book that provide information about your domain. Here are some common types of DNS records: A Record: This links your domain name to its IP address (e.g., yourwebsSome readers
Domain Management
How can I change or update the nameservers for my domain?
This article shows you how to set the active nameservers for your domain name. Your domain name must be registered with Elitehost; otherwise, the changes made on our systems will not have any effect. Log in to the Elitehost Client Area. Click on My Domains. Click the Manage Domain button or on the domain name you wish to manage. Click on the Nameservers tab Remember to click Change Nameservers when finished. Updates canSome readersHow do I complete Domain Contact Details Verification?
How to Validate Your Domain Contact Details When you modify your existing domain's contact information or register a new domain, you will need to verify your details. Here’s what you need to know: Verification Email: After registration or modification, you will receive an email from domain-control@za-dns.com with the subject line "IMMEDIATE VERIFICATION." Response Required: It is crucial that you click the verification link in this email promptly. If you do not comFew readersHow do I update the contact information for my domain?
To update the contact details associated with your domain, please follow the steps below: Log in to the Client Area: Visit my.elitehost.co.za and enter your login credentials. Access Your Domains: Once logged in, click on 'Domains' and then select My Domains from the dropdown menu. Manage the Domain: Locate the domain you wish to update and click on Manage next to it. Update Contact Information: In theFew readers
Domain Transfers
Understanding the .za domain transfer process
Transferring a .za domain (such as .co.za, .org.za, .net.za, or .web.za) to Elitehost is a straightforward process, but it requires action from the registrant to accept the transfer request email. This guide explains the steps involved and addresses common issues you may encounter. The transfer process Initiating the transfer: After you request a transfer, we submit it to the ZA Registry. The registry sends an email directly to the domain registrant from srszaticket@registrySome readersHow do I retrieve my Auth/EPP code and unlock my domain for transfer away?
If you’re transferring your domain away from Elitehost, some domains require an EPP (authorisation) code and need to be unlocked before they can be transferred. Follow the steps below to retrieve your EPP code and unlock your domain. Please note, not all domain extensions require an EPP code or registrar lock. Retrieving Your EPP Code If your domain requires an EPP code for transfer, you can generate it by following these steps: Log in to the Elitehost Client Area. Navigate to DomFew readers
Domain Pointing
How can I point my website/domain to Elitehost when using external DNS?
If you are using an external DNS provider to manage your domain, you can point your website and/or emails to Elitehost by updating your DNS records. These steps cover DNS updates for website and email functionality, including SPF records for emails sent from your website (e.g., contact forms). Configure external DNS to point to Elitehost Locate the server IP address Your hosting details are available in the Elitehost Client Area: Log in to the Elitehost Client Area (https://my.elFew readersHow can I point my website/domain to Shopify?
If you're hosting your domain with Elitehost but want to point your website to Shopify, you'll need to update your DNS settings in cPanel. Additionally, if you want to keep your email services running on Elitehost, you’ll need to modify the mail records to ensure they still point to our server. Before you start, make sure your domain is added in your Shopify account. For detailed instructions, see Shopify's guide on connecting a domain (https://help.shopify.com/en/manual/domains/add-a-domain/coSome readersHow can I point my website/domain to Wix?
If you're hosting your domain with Elitehost but want to point your website to Wix, you'll need to update your DNS settings in cPanel. Additionally, if you want to keep your email services running on Elitehost, you’ll need to modify the mail records to ensure they still point to our server.Some readersHow can I point my webmail/domain to Weebly?
If you're hosting your domain with Elitehost but want to point your website to Weebly, you'll need to update your DNS settings in cPanel. Additionally, if you want to keep your email services running on Elitehost, you’ll need to modify the mail records to ensure they still point to our server. Here’s how you can configure your DNS settings to point your domain to Weebly while keeping your email services on Elitehost. Step 1: Log in to cPanel and Navigate to Zone Editor Log in to cPanFew readers
Troubleshooting & Notifications
Why is my domain in serverHold status?
A serverHold status on a domain occurs when the name servers do not contain any DNS zone information for your domain. This status prevents your domain from resolving correctly. If you are using Elitehost's name servers, here are the possible reasons and solutions: Domain registered before hosting was activated: If the domain was registered before hosting was activated, the DNS check may have failed because no zone existed on our name servers at the time of registration. SolutSome readersUnderstanding the "Domain Transferred Away" Notification
When you receive a notification stating that your domain has been transferred away, it means the domain has been successfully transferred to another provider and is no longer managed by us. This is typically initiated and completed through the standard domain transfer process. What happens if we did not agree to the transfer? Domain transfers require the domain contact or registrant to approve the process. Here’s how it works: A registrar initiates a domain transfer request on behalf ofFew readersUnderstanding the "Nameserver Update Failed" Notification
If you've received an email with the subject "Nameserver Update Failed", it indicates that the attempt to update the domain’s nameservers was unsuccessful. This usually happens when the specified nameservers do not have a valid DNS zone set up for the domain. Why does this occur? The .za namespace requires that nameservers be authoritative over a domain before accepting any nameserver updates. This means a DNS zone must already exist for the domain on the specified nameservers. HoSome readers