Articles on: cPanel

How do I configure Two-Factor Authentication in cPanel?

Two-factor authentication (2FA) adds an extra layer of security to your cPanel account by requiring not only your password but also a second form of verification. This helps protect your account from unauthorised access. Follow the steps below to enable 2FA in cPanel.

Steps to Enable Two-Factor Authentication



Access cPanel:
Log into your cPanel account using your credentials. (Refer to our article: How do I log into cPanel?)

Navigate to Two-Factor Authentication:
In the Security section of the cPanel dashboard, click on Two-Factor Authentication.

Set Up Two-Factor Authentication:
Click on the Set Up Two-Factor Authentication button.

Scan the QR Code:
A QR code will be displayed. Use an authentication app (e.g., Google Authenticator or Authy) on your mobile device to scan the QR code. Alternatively, you can enter the provided key manually into the app.

Enter the Verification Code:
After scanning the QR code, your authentication app will generate a verification code. Enter this code in the provided field in cPanel.

Click on Enable:
Click the Enable button to activate Two-Factor Authentication.

Backup Codes:
Make sure to store the backup codes provided. These codes can be used to access your account if you lose access to your authentication app. It’s advisable to keep these codes in a secure place.

You have successfully enabled Two-Factor Authentication for your cPanel account! From now on, you will need to provide the verification code from your authentication app each time you log in, adding an extra layer of security to your account.

Logging In with Two-Factor Authentication



Once you have enabled 2FA, you will need to provide the verification code each time you log in to cPanel. Here’s how to do it:

*Access cPanel*:
Go to your cPanel login page by entering exampledomain.co.za/cpanel in your web browser.

Enter Your Credentials:
Input your username and password as usual.

Enter the Verification Code:
After entering your password, you will be prompted to enter the verification code from your authentication app. Open the app, retrieve the code, and enter it in the provided field.

Complete the Login:
Once you enter the correct code, you will gain access to your cPanel account.

How to Remove Two-Factor Authentication



If for some reason you are unable to log into cPanel after enabling 2FA, you can log into cPanel through your Elitehost Client Area. Once logged in, you can remove 2FA for your cPanel account. Follow these steps:

Log into cPanel:
Access cPanel via our Client Area, refer to article How do I log into cPanel?)

Remove Two-Factor Authentication:
Go to the Two-Factor Authentication section in cPanel.
Click on the option to Disable Two-Factor Authentication.

If you have any questions or need further assistance, feel free to contact our support team or email helpdesk@elitehost.co.za.

Updated on: 27/10/2024

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