Elitehost makes it easy to transfer services (such as domains and hosting) from one client account to another. This feature is useful in situations where the ownership or management of services needs to be updated.

This guide explains what an internal transfer is, how to initiate one, and the steps for both senders and recipients, with tips to ensure a smooth process.

What is an internal transfer?

An internal transfer allows you to move services from your Elitehost account to another client’s account, provided you know the email address associated with their Elitehost profile. Once a transfer is initiated:

• The sender will receive a confirmation email.
• The recipient will receive an email notification and will need to take action by visiting the Internal Transfers page in their Client Area.
• Both parties can track and manage the request from their Client Area.

How do I initiate a transfer?

1. Ensure any unpaid invoices that are linked to the service and domain have been settled.
2. Navigate to the Internal Transfer page in our Client Area.
3. Ensure the recipient has registered a billing profile with us, or has an existing profile. Add the recipient's registered email address into the field.
4. Select the services you want to transfer (e.g. hosting, domain).
5. Submit the request.

How does the recipient accept or reject the transfer?

1. Navigate to the Internal Transfer page in our Client Area.
2. Log in to your existing profile or Register a new billing profile.
3. Click Manage next to the pending request.
4. Choose to Accept or Reject the transfer.
5. Ensure "Update the password for the hosting account" is ticked.
6. Once the transfer is complete, update the cPanel contact information
7. Verify that the domain's contact information has been successfully updated after 5 days. If not, update the information

Information for Senders

What is this transfer request?

You’ve received this email because an internal transfer was initiated from your Elitehost Client Area to move services to another client.

How long will the transfer remain pending?

If the recipient does not take any action (Accept/Reject) within 30 days, the transfer will automatically expire. Some other events (like cancelling the service) can also cancel the transfer early. If this happens, you’ll be notified by email.

I didn’t initiate this. Can I cancel it?

Yes. If you're not aware of this request, cancel it immediately from your Client Area and log a support ticket so we can investigate further.

Can I cancel a transfer I’ve sent?

Yes. As long as the recipient hasn’t already accepted it. You can cancel the transfer from the Internal Transfers section of your Client Area.

Information for Recipients

What is this transfer request?

You have received this email because another Elitehost client has requested to transfer services to your account.

How long do I have to accept or reject the request?

You have 30 days to take action. If no vote is cast (Accept/Reject), the request will expire automatically. Some other changes may also cancel the transfer earlier — in such cases, you’ll be notified by email.

I don’t recognise this request. What should I do?

If you're not aware of this transfer, we recommend rejecting it from your Client Area and logging a support ticket so we can investigate.

What happens if I accept the transfer?

The services listed in the request will immediately move to your account, and you’ll become responsible for managing and paying for them.

Updated on: 21/08/2025