What should I do if I have Two-Factor Authentication (2FA) issues or need it disabled?

Two-Factor Authentication (2FA) adds an extra layer of security to your Client Area login. You may be prompted for either an app-based code (via an authenticator app) or an email OTP.

Request to disable 2FA if locked out

You can request that we disable 2FA on your account if you are:

• Unable to access your registered email: For example, if your email address is suspended or you cannot log in to it.
• Unable to use your authenticator app: For example, if you changed or reset your phone.

If you cannot generate or receive a 2FA code, please contact our support team and request that 2FA be disabled. We will need to verify your identity before we can disable 2FA.

Note for clients using an email address hosted with us:

If your email address is hosted with us and your service becomes suspended, you may not be able to receive the OTP email. In this case, please reach out to our support team so we can help you disable 2FA and regain access.

To make verification easier in situations like this, we strongly recommend adding a secondary user email address to your account (preferably not linked to the email address hosted with us).

You can follow our guides here: How do I add a User to my account?

If you need assistance with any of these steps, please email billing@elitehost.co.za.

Temporarily Disabling 2FA from within the Client Area

If you need to disable two-factor authentication in order to update it:

1. Log in to the Elitehost Client Area
2. Click on Hello, [Your Name] on the right of the top navigation bar and click Security Settings.
3. Click Disable Two-Factor Authentication.
4. Confirm your decision and enter the authentication code to proceed.

You will then be prompted to re-enable it, please see: How do I enable Two-Factor Authentication (2FA) for the Client Area?

Updated on: 06/02/2026