• How do I enable Two-Factor Authentication for the Client Area?

  Two-factor authentication (2FA) adds an extra layer of security to your account by requiring a second form of authentication in addition to your password. This helps protect your account from unauthorised access, even if your password is compromised. We offer both Time-Based Tokens and Email OTP Authentication as 2FA methods. We recommend using time-based tokens with an authenticator app such as Google Authenticator, Authy, or Duo. Steps to Enable Two-Factor Authentication FolloPopular

• How do I log in to my Elitehost account?

  Our Client Area is your central dashboard for managing all aspects of your hosting account. From updating your account details and security preferences to handling billing and support requests, everything is designed to keep you in control. Whether you need to view or pay invoices, log into cPanel, or manage your domains and services, the Client Area makes it simple and accessible. Logging in to our Client Area Navigate to the login page: https://my.elitehost.co.za (https://my.elitPopular

• Can you delete or remove my old domain, service, or hosting from my account?

  Unfortunately, we are unable to delete or remove old domains, services, or hosting accounts from your account, as we need to retain this information for historical records. However, you can filter your client area to only display Active domains, services, or hosting accounts. How do I filter my hosting account or services in the client area? To filter your hosting account or services in the client area, please follow the steps below: Log in to the Elitehost Client Area (https://my.Few readers

• How do I update or change the security question on my account?

  To update or change the security question on your account, please follow these steps: Log in to the Elitehost Client Area Click on Hello, Your Name on the right of the top navigation bar. Select Your Profile and then click on Security Settings. Edit the security question and save the changes.Few readers

• What should I do if I have 2FA issues or need it disabled?

  Two-Factor Authentication (2FA) adds an extra layer of security to your Client Area login. You may be prompted for either an app-based code (via an authenticator app) or an email OTP. Request to disable 2FA if locked out You can request that we disable 2FA on your account if you are: Unable to access your registered email: For example, if your email address is suspended or you cannot log in to it. Unable to use your authenticator app: For example, if you changed or resetFew readers

• What is the difference between a User and a Contact?

  The difference between a User and a Contact is that a User can log into the Client Area and manage the account, services, and domains linked to it. In contrast, a Contact does not have the ability to log in or manage services. Users: The User Management system allows a single user to access multiple client accounts using the same login. Users can be assigned different permission levels (such as full access, billing access, or support access) depending on the accounFew readers

• How do I add a contact to my account?

  If you need to add another person or a secondary email address of your own to receive specific communications or handle certain support matters, you can add them as a Contact. Contacts can be set to receive emails related to billing, support, or general account notifications, but they do not have the ability to log into your Client Area. What is a Contact? A Contact is someone (or an alternate email) you authorise to receive certain account notifications and, if needed, communicate with ouFew readers

• How do I add a User to my account?

  To allow someone else secure access to your Client Area, you can add them as a “User,” enabling multiple users with distinct login credentials and customisable permissions. What is a User? A User is an individual with their own email and password to log into your Client Area. Unlike Contacts, Users can access the Client Area directly, and as the primary account holder, you can invite them to join your account with specific permissions. These permissions allow you to control which actions aFew readers

• How do I remove a contact from my account?

  To remove a contact from your account, follow these steps: Log in to the Elitehost Client Area In the Contacts tab on the left, click on the contact you wish to remove. Click Delete Contact, then click Confirm. The contact will be successfully deleted from your account. If you have any questions or experience any issues, feel free to contact our Billing department at billing@elitehost.co.za, and they will be happy to assist.Few readers

• How do I update the details on my account, such as my address, VAT number, or cellphone number?

  To update the details on your account, such as your address, VAT number, or cellphone number, please follow these steps: Log in to the Elitehost Client Area Click on the green "Update" button at the bottom of your account information. Edit and update your details as needed. Please note: Your updated details will only appear on the next invoice generated. Our system does not modify proforma invoices that have already been issued. Your dFew readers

• How do I change my Elitehost Client Area password?

  Your Elitehost Client Area password allows you to manage all aspects of your account, including billing, domains, services, and support. This article explains how to change your password if you know your current login, or reset it if you're unable to access your account. If you know your current password: Go to the Elitehost Client Area. Log in with your email address and password. Click Hello, Your Name at the top-right corner of the screen.Few readers

• How to protect yourself from Phishing scams

  Phishing campaigns have become increasingly common and more sophisticated in recent years. These scams often involve impersonating trusted companies to trick individuals into revealing sensitive information such as passwords, credit card numbers, or login credentials. At Elitehost, we take your security seriously. This article will help you recognise phishing attempts and take steps to protect yourself. What is Phishing? Phishing is a form of cybercrime where attackers send deceptive eFew readers

• How do I transfer domains/services to another client?

  Elitehost makes it easy to transfer services (such as domains and hosting) from one client account to another. This feature is useful in situations where the ownership or management of services needs to be updated. This guide explains what an internal transfer is, how to initiate one, and the steps for both senders and recipients, with tips to ensure a smooth process. What is an internal transfer? An internal transfer allows you to move services from your Elitehost account to another clientFew readers