Q: How do I get a free SSL certificate for my website?

At Elitehost, we provide free SSL certificates through AutoSSL, which are issued by Let's Encrypt. You can easily issue these certificates directly from your cPanel. <h3 id="stepbystepguidetoenableautossl">Step-by-Step Guide to Enable AutoSSL</h3> <ol> <li>Access cPanel:</li> </ol> <ul> <li>For help, see our article <a href="https://help.elitehost.co.za/en/article/how-do-i-log-into-cpanel-xyz">How do I log into cPanel?</a></li> </ul> <ol> <li>Navigate to SSL/TLS Status:</li> </ol> <ul> <li>Once inside cPanel, scroll down to the Security section.</li> <li>Click on SSL/TLS Status.</li> </ul> <ol> <li>Enable AutoSSL for Your Domains:</li> </ol> <ul> <li>You will see a list of all domains associated with your hosting account.</li> <li>To issue SSL certificates for all of your domains, click the "Run AutoSSL" button.</li> </ul> | AutoSSL runs automatically once per day and will renew any certificates that are nearing expiration. If you have any questions or need assistance with SSL certificates, feel free to contact our support team for further help.

Question 1

How do I login to my Elitehost account?

Accepted Answer

In our client area, you can manage your account details, security preferences, billing, services, domains, and access support.

Logging into the Client Area

Nagivate to the login page:

Visit https://my.elitehost.co.za/clientarea.php
or Visit https://elitehost.co.za and click on "Customer Login" on the top right

Enter Your Credentials:

On the login page, you will be prompted to enter your email address and password. These are the credentials you set up when you first registered for an account with Elitehost

Click Login

||| The Elitehost Client Area is separate from cPanel. The Client Area handles billing, support, and account settings, while cPanel is dedicated to managing your hosting features, such as websites, email accounts, and application installations.

Issues with your password, email address, security question, or 2FA?

Password Reset: If you've forgotten your password, click on the Forgot Password link on the login page and follow the instructions to reset it.
Email Address: If you don’t recall the email associated with your account, check any invoices or communications from Elitehost, which will usually be sent to the primary email on file. If you still can’t access your account, please contact support to begin a secure verification process.
Security Question: If you’ve forgotten the answer to your security question and cannot reset your password, please contact us

Question 2

How do I login to cPanel?

Accepted Answer

cPanel is where you configure the various features of your web hosting. Your cPanel login details are included in your welcome email.

You can access cPanel either via a single-click button in your Elitehost Client Area or directly using your username and password. Below are the steps for both methods:

Method 1: Log into cPanel via Elitehost Client Area

This is the easiest method as it doesn’t require entering your username and password.

Go to the Elitehost Client Area.
Log in with your client account credentials.
Under Your Active Products/Services, find the hosting package for your domain.
Click the cPanel Login button next to the service.

You will be automatically logged into your cPanel account without needing to enter a separate username and password.

Method 2: Accessing cPanel Directly via URL

cPanel can usually be accessed via https://exampledomain.co.za/cpanel - for example, if your domain is exampledomain.co.za, you would use https://exampledomain.co.za/cpanel

If your domain name does not resolve to our server's IP address (for instance, if your nameservers are not set to Elitehost's), you won't be able to access cPanel using your domain name. In such cases, you should log in to cPanel using the server hostname, e.g., https://serverhostname/cpanel. You will need to enter your cPanel username and password, which are provided in your welcome email.

If you have any questions or need further

Question 3

How do I create an email account in cPanel?

Accepted Answer

To create an email account in cPanel, follow these steps:

Log into cPanel, refer to article: How do I log into cPanel?.
In the Email section, click on Email Accounts.
On the Email Accounts page, click the + Create button.
In the Domain dropdown, select the domain for which you want to create the email account.
In the Username field, enter the desired email address username (e.g., info to create info@exampledomain.co.za).
In the Password section, either generate a strong password or manually enter one. Make sure it’s secure and note it down.
(Optional) Under the Storage Space field, specify the mailbox quota (e.g., 500MB or 1GB), or leave it as Unlimited.
Click Create to finalize the email account creation.

Accessing Your New Email Account

Once the account is created, you can access your email in several ways:

Webmail: Access your email at exampledomain.co.za/webmail Learn how to access Webmail
Email Clients: Set up your email in Outlook, Mac Mail or Thunderbird. Outlook Setup Guide | Mac Mail Setup Guide | [Thunderbird Setup Guide](/en/article/how-do-i-se

Question 4

How can I move/migrate my website to Elitehost?

Accepted Answer

At Elitehost, we are committed to making your transition as simple and stress-free as possible. By migrating your hosting to our platform, we ensure that all your emails, website files, and databases are safely backed up and restored. Our expert team will handle the entire process, so you can focus on what matters most—running your website.

Follow the steps below to seamlessly migrate your hosting to Elitehost:

Step 1: Talk to Us

Our experts are here to guide you through the migration process and address any concerns you may have. Start by opening a support ticket with the details of your current hosting account. You can easily open a ticket by emailing migrations@elitehost.co.za.

When you reach out, please provide the necessary login credentials for your existing hosting account (such as cPanel credentials) to facilitate the migration.

Once we’ve reviewed your account details, we will recommend the most suitable hosting package for your needs.

If your current provider uses cPanel, the migration will be free. However, if a manual migration is required (for non-cPanel providers), a migration fee may apply.

Step 2: Place Your Hosting Order

To proceed with the hosting migration, you’ll need to place an order for your desired hosting package. Follow these steps:

Go to the Elitehost Hosting Page.
Select a Hosting Plan that meets your requirements.
Complete the Order Process, ensuring you provide your

Question 5

How do I get a free SSL certificate for my website?

Accepted Answer

At Elitehost, we provide free SSL certificates through AutoSSL, which are issued by Let's Encrypt. You can easily issue these certificates directly from your cPanel.

Step-by-Step Guide to Enable AutoSSL

Access cPanel:

For help, see our article How do I log into cPanel?

Navigate to SSL/TLS Status:

Once inside cPanel, scroll down to the Security section.
Click on SSL/TLS Status.

Enable AutoSSL for Your Domains:

You will see a list of all domains associated with your hosting account.
To issue SSL certificates for all of your domains, click the "Run AutoSSL" button.

| AutoSSL runs automatically once per day and will renew any certificates that are nearing expiration.

If you have any questions or need assistance with SSL certificates, feel free to contact our support team for further help.

Question 6

How can I improve the performance of my WordPress website?

Accepted Answer

Optimising your WordPress website for speed is essential for enhancing user experience, improving search engine rankings, and reducing bounce rates. Here are effective strategies to help you speed up your WordPress site:

Use a Lightweight Theme
Opt for a lightweight theme designed for speed. Themes with excessive features and complex layouts can slow down your site.
Limit the Use of Plugins
While plugins enhance functionality, too many can slow down your site. Regularly review and deactivate plugins that you don’t use.
Implement Caching
Caching is one of the most effective ways to speed up your site. We recommend using LiteSpeed Cache which provides robust caching options to enhance performance. Other alternatives include WP Rocket and W3 Total Cache. Please see our article: How can I Install the LiteSpeed Cache Plugin for WordPress?
Optimise Images
Images are often the largest files on a website. Use image optimisation plugins like Smush or Imagify to compress images without sacrificing quality. Additionally, consider using next-gen formats like WebP for better compression. If you’re using LiteSpeed Cache, it can handle image optimisation as well.
Minify CSS, JavaScript, and HTML
Minifying your CSS, JavaScript, and HTML files removes unnecessary characters and whitespace, r

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