Question 1

How do I login to my Elitehost account?

Accepted Answer

In our client area, you can manage your account details, security preferences, billing, services, domains, and access support.

Logging into the Client Area

Nagivate to the login page:

Visit https://my.elitehost.co.za/clientarea.php
or Visit https://elitehost.co.za and click on "Customer Login" on the top right

Enter Your Credentials:

On the login page, you will be prompted to enter your email address and password. These are the credentials you set up when you first registered for an account with Elitehost

Click Login

||| The Elitehost Client Area is separate from cPanel. The Client Area handles billing, support, and account settings, while cPanel is dedicated to managing your hosting features, such as websites, email accounts, and application installations.

Issues with your password, email address, security question, or 2FA?

Password Reset: If you've forgotten your password, click on the Forgot Password link on the login page and follow the instructions to reset it.
Email Address: If you don’t recall the email associated with your account, check any invoices or communications from Elitehost, which will usually be sent to the primary email on file. If you still can’t access your account, please contact support to begin a secure verification process.
Security Question: If you’ve forgotten the answer to your security question and cannot reset your password, please contact us

Question 2

What are the settings for email configuration?

Accepted Answer

To configure your email account for use with an email client, we recommend using the SSL/TLS configuration for added security. Below are the settings for both SSL/TLS and Non-SSL configurations.

SSL/TLS Configuration (Recommended)

**Username: **Use the full email address. Password: Use the email account’s password. _ (If you do not know the mailbox password, you will need to change it in cPanel.)_

Incoming Server: mail.exampledomain.co.za IMAP Port: 993 **POP3 Port: **995

Outgoing Server: mail.exampledomain.co.za **SMTP Port: **465

IMAP, POP3, and SMTP require authentication. Secure Password Authentication (SPA): Disabled

Non-SSL Configuration

**Username: **Use the full email address. Password: Use the email account’s password.

Incoming Server: mail.exampledomain.co.za IMAP Port: 143 POP3 Port: 110

Outgoing Server: mail.exampledomain.co.za **SMTP Port: **26

IMAP, POP3, and SMTP require authentication. Secure Password Authentication (SPA): Disabled

Email Client Setup

For specific device setup guides, please refer to:

Email Clients: Set up your email in Outlook, Mac Mail or Thunderbird. Outlook Setup Guide | Mac Mail Setup Guide | [Thunde

Question 3

How do I login to cPanel?

Accepted Answer

cPanel is where you configure the various features of your web hosting. Your cPanel login details are included in your welcome email.

You can access cPanel either via a single-click button in your Elitehost Client Area or directly using your username and password. Below are the steps for both methods:

Method 1: Log into cPanel via Elitehost Client Area

This is the easiest method as it doesn’t require entering your username and password.

Go to the Elitehost Client Area.
Log in with your client account credentials.
Under Your Active Products/Services, find the hosting package for your domain.
Click the cPanel Login button next to the service.

You will be automatically logged into your cPanel account without needing to enter a separate username and password.

Method 2: Accessing cPanel Directly via URL

cPanel can usually be accessed via https://exampledomain.co.za/cpanel - for example, if your domain is exampledomain.co.za, you would use https://exampledomain.co.za/cpanel

If your domain name does not resolve to our server's IP address (for instance, if your nameservers are not set to Elitehost's), you won't be able to access cPanel using your domain name. In such cases, you should log in to cPanel using the server hostname, e.g., https://serverhostname/cpanel. You will need to enter your cPanel username and password, which are provided in your welcome email.

If you have any questions or need further

Question 4

How do I create an email account in cPanel?

Accepted Answer

To create an email account in cPanel, follow these steps:

Log into cPanel, refer to article: How do I log into cPanel?.
In the Email section, click on Email Accounts.
On the Email Accounts page, click the + Create button.
In the Domain dropdown, select the domain for which you want to create the email account.
In the Username field, enter the desired email address username (e.g., info to create info@exampledomain.co.za).
In the Password section, either generate a strong password or manually enter one. Make sure it’s secure and note it down.
(Optional) Under the Storage Space field, specify the mailbox quota (e.g., 500MB or 1GB), or leave it as Unlimited.
Click Create to finalize the email account creation.

Accessing Your New Email Account

Once the account is created, you can access your email in several ways:

Question 5

How do I set up my email account in Microsoft Outlook?

Accepted Answer

This guide walks you through the steps to set up an email account in Microsoft Outlook using the IMAP protocol.

Open Outlook and click File in the top left corner.
Click Add Account under Account Information.
In the Add Account window, type in your email address.
Check the box that says Let me set up my account manually, then click Connect.
Choose your account type (IMAP is recommended):

IMAP keeps emails synchronized across all your devices and is the best choice for most users.

Enter the following server settings:

Incoming Server (IMAP): mail.exampledomain.co.za
- IMAP Port: 993 (SSL/TLS)
Outgoing Server (SMTP): mail.exampledomain.co.za
- SMTP Port: 465 (SSL/TLS)

Enter your Username (your full email address) and Password, then click Next.
Outlook will test your account settings. Once it confirms that everything is correct, click Done.

Once the account is set up, you can send and receive emails using Microsoft Outlook. The IMAP protocol ensures that your emails are synchronised across multiple devices.

Make sure the email address is already created in your hosting account via cPanel before attempting to set it up in Microsoft Outlook
If you experience any issues with sending or receiving emails, verify that the server details (mail server and credentials) are correct.
You can test your mailbox credentials by logging into webmail, refer to the article: [Ho

Question 6

How do I set up my email account on my iPhone/iPad?

Accepted Answer

Setting up an email account on your iPhone or iPad is a simple process that allows you to access your emails on the go. Follow these steps to configure your email using IMAP on your iPhone or iPad.

Open Settings

Locate and tap the Settings icon on your iPhone.

Go to Mail

Scroll down and tap on Mail.

Open Accounts

In the Mail menu, tap Accounts to view your existing email accounts.

Add a New Account

Tap Add Account at the bottom of the screen.

Select 'Other'

Choose Other from the list of available account types.

Add Mail Account

Tap on Add Mail Account.

Enter Your Information

Fill in the following fields:
- Name: Your full name as you want it displayed.
- Email: Your full email address (e.g., name@exampledomain.co.za).
- Password: The password you created when setting up the email account.
- Description: A description for the account (e.g., "Work Email" or "Personal Email").

Tap Next

After entering your details, tap Next.

Select IMAP

Ensure IMAP is highlighted at the top of the screen.

Enter Mail Server Settings
- Fill in the following details for both incoming and outgoing servers:
- Username: Your full email address (e.g., name@exampledomain.co.za).
- Incoming Mail Server: mail.exampledomain.co.za
- Outgoing Mail Server: `mai

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