Q: How do I access webmail?

<h6 id="toaccesswebmailnavigateto">To access Webmail, navigate to:</h6> <p><code>https://exampledomain.co.za/webmail</code></p> <p>On the Webmail login page, enter the email address you wish to access along with the corresponding password. This password is the one you selected when you created the email account in cPanel.</p> <p>|| If port 2096 is blocked, you can use https://webmail.exampledomain.co.za to access your webmail.</p> <h6 id="forgotemailaccountpassword">Forgot Email Account Password</h6> <p>If you’ve forgotten your email account password, you can reset it in cPanel:</p> <ol> <li>Click on the <strong>Email Accounts</strong> icon.</li> <li>Locate your email account and click the <strong>Manage</strong> button next to it.</li> <li>On the following page, you will have the option to reset your password.</li> </ol> <h6 id="accesswebmailviacpanel">Access Webmail via cPanel</h6> <ol> <li><strong>Log in to your cPanel account.</strong></li> <li><strong>Scroll down to the "Email" section.</strong></li> <li><strong>Click on "Email Accounts."</strong></li> <li><strong>Locate the email account</strong> you want to access and click on the <strong>"Check Email"</strong> button next to it.</li> </ol> <p>By following these steps, you can easily access your Webmail or reset your password if needed.</p>

Question 1

What are the settings for email configuration?

Accepted Answer

To configure your email account for use with an email client, we recommend using the SSL/TLS configuration for added security. Below are the settings for both SSL/TLS and Non-SSL configurations.

SSL/TLS Configuration (Recommended)

**Username: **Use the full email address. Password: Use the email account’s password. _ (If you do not know the mailbox password, you will need to change it in cPanel.)_

Incoming Server: mail.exampledomain.co.za IMAP Port: 993 **POP3 Port: **995

Outgoing Server: mail.exampledomain.co.za **SMTP Port: **465

IMAP, POP3, and SMTP require authentication. Secure Password Authentication (SPA): Disabled

Non-SSL Configuration

**Username: **Use the full email address. Password: Use the email account’s password.

Incoming Server: mail.exampledomain.co.za IMAP Port: 143 POP3 Port: 110

Outgoing Server: mail.exampledomain.co.za **SMTP Port: **26

IMAP, POP3, and SMTP require authentication. Secure Password Authentication (SPA): Disabled

Email Client Setup

For specific device setup guides, please refer to:

Email Clients: Set up your email in Outlook, Mac Mail or Thunderbird. Outlook Setup Guide | Mac Mail Setup Guide | [Thunde

Question 2

How do I login to cPanel?

Accepted Answer

cPanel is where you configure the various features of your web hosting. Your cPanel login details are included in your welcome email.

You can access cPanel either via a single-click button in your Elitehost Client Area or directly using your username and password. Below are the steps for both methods:

Method 1: Log into cPanel via Elitehost Client Area

This is the easiest method as it doesn’t require entering your username and password.

Go to the Elitehost Client Area.
Log in with your client account credentials.
Under Your Active Products/Services, find the hosting package for your domain.
Click the cPanel Login button next to the service.

You will be automatically logged into your cPanel account without needing to enter a separate username and password.

Method 2: Accessing cPanel Directly via URL

cPanel can usually be accessed via https://exampledomain.co.za/cpanel - for example, if your domain is exampledomain.co.za, you would use https://exampledomain.co.za/cpanel

If your domain name does not resolve to our server's IP address (for instance, if your nameservers are not set to Elitehost's), you won't be able to access cPanel using your domain name. In such cases, you should log in to cPanel using the server hostname, e.g., https://serverhostname/cpanel. You will need to enter your cPanel username and password, which are provided in your welcome email.

If you have any questions or need further

Question 3

How do I set up my email account in Microsoft Outlook?

Accepted Answer

This guide walks you through the steps to set up an email account in Microsoft Outlook using the IMAP protocol.

Open Outlook and click File in the top left corner.
Click Add Account under Account Information.
In the Add Account window, type in your email address.
Check the box that says Let me set up my account manually, then click Connect.
Choose your account type (IMAP is recommended):

IMAP keeps emails synchronized across all your devices and is the best choice for most users.

Enter the following server settings:

Incoming Server (IMAP): mail.exampledomain.co.za
- IMAP Port: 993 (SSL/TLS)
Outgoing Server (SMTP): mail.exampledomain.co.za
- SMTP Port: 465 (SSL/TLS)

Enter your Username (your full email address) and Password, then click Next.
Outlook will test your account settings. Once it confirms that everything is correct, click Done.

Once the account is set up, you can send and receive emails using Microsoft Outlook. The IMAP protocol ensures that your emails are synchronised across multiple devices.

Make sure the email address is already created in your hosting account via cPanel before attempting to set it up in Microsoft Outlook
If you experience any issues with sending or receiving emails, verify that the server details (mail server and credentials) are correct.
You can test your mailbox credentials by logging into webmail, refer to the article: [Ho

Question 4

How do I log in to my Elitehost account?

Accepted Answer

Our Client Area is your central dashboard for managing all aspects of your hosting account. From updating your account details and security preferences to handling billing and support requests, everything is designed to keep you in control. Whether you need to view or pay invoices, log into cPanel, or manage your domains and services, the Client Area makes it simple and accessible.

Logging into the Client Area

**Navigate to the login page: ** https://my.elitehost.co.za

You can also click the "Customer Login" link on the top right of our main website https://elitehost.co.za

Enter Your Credentials

You will be prompted to enter your email address and password on the login page. These are the credentials you set up when you first registered for an account with Elitehost

Click Login

||| The Elitehost Client Area is separate from cPanel. The Client Area handles billing, support, and account settings, while cPanel is dedicated to managing your hosting features, such as websites, email accounts, and application installations.

Issues with your password, email address, security question, or 2FA?

Password Reset: If you've forgotten your password, click on the Forgot Password link on the login page and follow the instructions to reset it.
Email Address: If you don’t recall the email associated with your account, check any invoices or communic

Question 5

How do I access webmail?

Accepted Answer

To access Webmail, navigate to:

https://exampledomain.co.za/webmail

On the Webmail login page, enter the email address you wish to access along with the corresponding password. This password is the one you selected when you created the email account in cPanel.

|| If port 2096 is blocked, you can use https://webmail.exampledomain.co.za to access your webmail.

Forgot Email Account Password

If you’ve forgotten your email account password, you can reset it in cPanel:

Click on the Email Accounts icon.
Locate your email account and click the Manage button next to it.
On the following page, you will have the option to reset your password.

Access Webmail via cPanel

Log in to your cPanel account.
Scroll down to the "Email" section.
Click on "Email Accounts."
Locate the email account you want to access and click on the "Check Email" button next to it.

By following these steps, you can easily access your Webmail or reset your password if needed.

Question 6

How do I set up my email account on my iPhone/iPad?

Accepted Answer

Setting up an email account on your iPhone or iPad is a simple process that allows you to access your emails on the go. Follow these steps to configure your email using IMAP on your iPhone or iPad.

Open Settings

Locate and tap the Settings icon on your iPhone.

Go to Mail

Scroll down and tap on Mail.

Open Accounts

In the Mail menu, tap Accounts to view your existing email accounts.

Add a New Account

Tap Add Account at the bottom of the screen.

Select 'Other'

Choose Other from the list of available account types.

Add Mail Account

Tap on Add Mail Account.

Enter Your Information

Fill in the following fields:
- Name: Your full name as you want it displayed.
- Email: Your full email address (e.g., name@exampledomain.co.za).
- Password: The password you created when setting up the email account.
- Description: A description for the account (e.g., "Work Email" or "Personal Email").

Tap Next

After entering your details, tap Next.

Select IMAP

Ensure IMAP is highlighted at the top of the screen.

Enter Mail Server Settings
- Fill in the following details for both incoming and outgoing servers:
- Username: Your full email address (e.g., name@exampledomain.co.za).
- Incoming Mail Server: mail.exampledomain.co.za
- Outgoing Mail Server: `mai

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