How do I run a Traceroute?

If you're experiencing network issues, our support team may ask you to run a traceroute. A traceroute helps identify the path your network traffic takes and where any delays or failures are happening. Below are steps to run a traceroute on both Windows and macOS.

Steps to run a traceroute on Windows

Open the Command Prompt:
Press the Windows Key + R on your keyboard to open the Run dialog.
Type cmd and press Enter to open the Command Prompt.

Run the Traceroute:
In the Command Prompt, type the following command tracert followed by your domain and press Enter, eg:

tracert exampledomain.co.za

Wait for Results:
The traceroute will show a list of hops between your computer and the destination. This process may take a few moments to complete.

Copy the Results:
Right-click inside the Command Prompt window and select Mark.
Highlight the traceroute results and press Enter to copy.
Paste the results into a text file or email to share with support.

Steps to run a traceroute on macOS

Open Terminal:
Click the Spotlight icon (the magnifying glass) in the top-right corner of your screen, or press Command + Space to open Spotlight Search.
Type Terminal and press Enter.

Run the Traceroute:
In the Terminal window, type the command traceroute followed by your domain and press Enter, eg:

traceroute exampledomain.co.za

Wait for Results:
The traceroute will begin and show a list of hops between your Mac and the destination. This process may take a few moments to complete.

Copy the Results:
Highlight the results in the Terminal window, right-click, and select Copy.
Paste the results into a text file or email to share with support.

What to Do with Traceroute Results

Once you've run the traceroute, copy the results and send them to us. The traceroute helps us identify any network issues between your device and our servers.

If you need further assistance, feel free to contact our support team or email helpdesk@elitehost.co.za.

Updated on: 27/10/2024