How do I reset my cPanel email/mailbox password?

If you've lost your cPanel email/mailbox password, it cannot be retrieved in plain text due to encryption. You will need to update it. Here’s how to reset your email password via cPanel:

Steps to Reset Email Password:

Log in to cPanel:
Visit your cPanel login page. If you're unsure how to access cPanel, refer to this guide: How do I log into cPanel?.

Navigate to Email Accounts:
In the Email section, click on Email Accounts.

Find Your Email Account:
Scroll down to the Email Accounts list and locate the email address for which you need to reset the password.

Click Manage:
Next to the email account, click on the Manage button.

Reset the Password:
In the Password field, enter your new password. Make sure it’s secure. You can also use the Generate button to create a strong password automatically.

Save Changes:
Scroll down and click Update Email Settings or Save to apply the changes.

Once the password is reset, you’ll need to update your email client (e.g., Outlook, Mac Mail, Thunderbird) as well as any mobile devices with the new password to continue accessing your emails.

If you encounter any issues, please contact our support team or email helpdesk@elitehost.co.za for assistance.

Updated on: 23/10/2024