Articles on: Email

How do I disable greylisting in cPanel?

Greylisting is a security feature that temporarily rejects emails from unknown senders to help protect against spam. If you're not receiving emails from a specific domain and suspect greylisting may be the cause, you can disable it for your domain. Here’s how:

Log in to cPanel.

Access your cPanel account using your credentials. Refer to this article: How do I log into cPanel?

Navigate to the Greylisting Configuration.

Scroll down to the "Email" section in the cPanel dashboard.
Click on "Configure Greylisting."

Select the Domain.

Choose the domain for which you want to disable greylisting from the list of available domains.

Turn Off Greylisting.

Change the greylisting status to Off for the selected domain.

Disabling greylisting will remove the temporary rejection of emails from unknown sources, which may help resolve your issue with delayed/missing emails.

If you need further assistance, feel free to reach out to our support team or email helpdesk@elitehost.co.za.

Updated on: 21/10/2024

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