Articles on: Getting Started

Getting started with Elitehost

Welcome to Elitehost! We're excited to have you on board. To help you get the most out of your services, we’ve created this quick and easy guide. Let’s get started!

When you purchase a web hosting package from Elitehost, you will receive two separate logins: one for the Client Area and another for your hosting account, known as cPanel.

Client Area: This is where you manage your services, billing, and account settings. Upon signing up, you'll receive an email with your Client Area login details. You can access the Client Area by clicking on the Customer Login link at the top of our website.

cPanel: This is the control panel for your hosting account. In cPanel, you can build or upload your website, create email accounts, install software like WordPress, and manage other features. Your cPanel login details will be sent in the 'New Account Information' email once your account is activated.

Step 1 – Set Up Email Accounts



With Elitehost, you can create custom email addresses, such as yourname@exampledomain.co.za. Setting up email accounts is one of the first things you’ll likely want to do. Here’s how:

Log in to cPanel.
Click on Email Accounts under the Email section.
Follow the prompts to create and manage your email addresses.

For further assistance, check out these resources:

How do I create an email account in cPanel?
How do I access webmail?
Outlook Setup Guide | Mac Mail Setup Guide | Thunderbird Setup Guide | iPhone Setup Guide | Android Setup Guide

Step 2 – Build Your Website



After setting up your email, it’s time to build your website. You have several options, including using WordPress or one of our included website builders:

How do I install WordPress via cPanel?
How do I create a website using SitePad in cPanel?
How do I create a website using Site.pro in cPanel?

Domain Names & DNS



For your website to go live, your domain needs to be pointed to Elitehost's name servers.

If you registered your domain during the signup process, we’ve already configured the name servers for you. Allow up to 24 hours for the domain to become fully active.
If your domain is registered elsewhere, you will need to update your domain nameservers at your registrar to point to Elitehost.

Our name servers are ns3.za-dns.com and ns3.za.za-dns.com. For more details, please refer to this guide: What are Elitehost's Nameservers (DNS)?

Managing Billing and Services



You can handle all of your billing, support requests, and service upgrades from the Client Area. Here are a few actions you can take:

Submit Support Tickets: Contact support and track your requests.
View & Pay Invoices: Manage your payments.
Upgrade Your Hosting Plan: Scale your hosting as your needs grow.
Manage Auto-Renewals: Control renewal settings for your domains.

Additional Resources



Here are a few more resources to help you get started:

How do I login to cPanel?
How do I get a free SSL certificate for my website?
How do I use the File Manager in cPanel?​

Need Help?



If you need assistance, feel free to explore our Knowledgebase or Submit a Support Ticket. We're here to help!

Updated on: 27/10/2024

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