Account Setup and Configuration
How do I create an email account in cPanel?
To create an email account in cPanel, follow these steps: Log into cPanel, refer to article: How do I log into cPanel?. In the Email section, click on Email Accounts. On the Email Accounts page, click the + Create button. In the Domain dropdown, select the domain for which you want to create the email account. In the Username field, enter the desired email address username (e.g., info to creatPopularWhat are the settings for email configuration?
To configure your email account for use with an email client, we recommend using the SSL/TLS configuration for added security. Below are the settings for both SSL/TLS and Non-SSL configurations. SSL/TLS Configuration (Recommended) Username: Use the full email address. Password: Use the email account’s password. (If you do not know the mailbox password, you will need to change it in cPanel.) Incoming ServPopularHow do I set up my email account on my iPhone/iPad?
Setting up an email account on your iPhone or iPad is a simple process that allows you to access your emails on the go. Follow these steps to configure your email using IMAP on your iPhone or iPad. Open Settings Locate and tap the Settings icon on your iPhone. Go to Mail Scroll down and tap on Mail. Open Accounts In the Mail menu, tap Accounts to view your existing email accounts. Add a New Account Tap Add Account atPopularHow do I set up my email account in Microsoft Outlook?
This guide walks you through the steps to set up an email account in Microsoft Outlook using the IMAP protocol. Open Outlook and click File in the top left corner. Click Add Account under Account Information. In the Add Account window, type in your email address. Check the box that says Let me set up my account manually, then click Connect. Choose your account type (IMAP is recommended): IMAP keeps emails synchronized across all your devicSome readersHow do I set up my email account in Mac Mail?
Here’s how you can configure your email account on Mac Mail: Open Mail. Launch the Mail application on your Mac. Add a New Account. In the top bar, go to Mail and select Add Account. Select 'Add Other Mail Account'. A window will pop up; select Add Other Mail Account and click Continue. Enter Your Account Information: You will be prompted to enter the following details: Full Name: Your full name. Email AdSome readersHow do I set up my email account on my Android device?
Setting up an email account on your Android device a simple process that allows you to access your emails on the go. To set up your email account on your Android device, follow these steps: Open Settings Press the Settings icon on your Android device. Go to Accounts and backup. Tap Manage accounts. Create a New Email Account Tap Add account. Select Server Type Choose Personal (IMAP). Enter Your Email Address Type iFew readersHow do I set up my email account in Mozilla Thunderbird?
This guide walks you through the steps to set up an email account in Mozilla Thunderbird using the IMAP protocol. To set up your email account in Mozilla Thunderbird, follow these steps: Open Thunderbird Launch Mozilla Thunderbird on your computer. Add a New Email Account Click on the Menu icon (three horizontal lines) in the top right corner. Select Account Settings from the dropdown. Click on Account Actions and select Add Mail AccountFew readers
Access and Management
How do I access webmail?
To access Webmail, navigate to: https://exampledomain.co.za/webmail On the Webmail login page, enter the email address you wish to access along with the corresponding password. This password is the one you selected when you created the email account in cPanel. Forgot Email Account Password If you’ve forgotten your email account password, you can reset it in cPanel: Click oSome readersHow do I create email forwarders?
Creating email forwarders in cPanel allows you to automatically redirect messages from one email address to another. This can be useful for managing emails more efficiently. Steps to Create Email Forwarders: Log in to cPanel. If you need assistance, refer to our article on How do I log into cPanel? Navigate to the Forwarders Section: Under the Email section, click on Forwarders. Add a New Forwarder:Few readersHow do I create an Auto Responder in cPanel?
An Auto Responder is an automated email message that replies to all emails sent to a specific email account. The most common use for this feature is for "Out of Office" messages, which inform senders that you are away and that their messages will be addressed upon your return. To create an Auto Responder, log into cPanel and follow these steps: Steps to Create an Auto Responder Log into cPanel: Access cPanel using your credentials. (Refer to our article: How do I log into cPaFew readersHow do I set up email filters in cPanel?
Email filters are used to manage your incoming emails effectively. They can direct emails from specific senders or with specific subjects into designated folders, forward emails from certain senders to another address, or discard emails with particular subjects (such as spam). This functionality helps keep your inbox organised and ensures you don't miss important messages. Steps to Set Up Email Filters in cPanel Log into cPanel: Access cPanel using your credentials. (Refer to oFew readersHow to set up email signatures in webmail?
Our webmail interface utilizes Roundcube. Follow the steps below to set up email signatures in this interface. Creating an Email Signature in Roundcube: Log in to Webmail. Select Roundcube if it is not already your default webmail. Click on "Settings" at the top right corner of the page. In the Settings page, click on the "Identities" tab. Double-click on the email address for which you want to create a signature. Complete the form, including the SignatureFew readersHow do I reset my cPanel email/mailbox password?
If you've lost your cPanel email/mailbox password, it cannot be retrieved in plain text due to encryption. You will need to update it. Here’s how to reset your email password via cPanel: Steps to Reset Email Password: Log in to cPanel: Visit your cPanel login page. If you're unsure how to access cPanel, refer to this guide: How do I log into cPanel?. Navigate to Email Accounts: In the *Few readers
Deliverability and Best Practices
How can I improve email deliverability?
Improving email deliverability is crucial for ensuring that your emails reach their intended recipients, especially with providers like Gmail that have strict filtering measures. Implementing SPF, DKIM, and DMARC records is essential for enhancing your email deliverability and preventing your messages from being marked as spam. To set up SPF and DKIM records: Set Up SPF and DKIM Records Log in to your cPanel account. Navigate to Email Deliverability in the Email seFew readersWhat is the difference between POP3 and IMAP?
POP3 and IMAP are two of the most popular email protocols, and both are supported by your hosting account. Here’s a quick overview of the key differences: IMAP: Synchronizes emails across all devices, meaning your emails stay on the server and are accessible from multiple devices. Recommended if you plan to check your emails on multiple devices (e.g., desktop, mobile, tablet). POP3: Downloads emails from the server to your device and typically removes them from the server.Few readersWhat are your hourly email limits?
On our shared hosting plans, you can send a maximum of 1,000 emails per hour. This policy is in place to prevent our servers from being used for mass mailing. If you need to send mass emails, we recommend using an email marketing service such as MailChimp. Please note that our VPS does not have any hourly email limits, providing more flexibility for high-volume email sending.Few readersHow do I configure email routing in cPanel?
cPanel’s Email Routing option lets you configure how the server handles emails for a domain, either by accepting emails locally or routing them to an external provider. This guide explains how to configure Email Routing in cPanel and choose the best routing option for your email setup. Steps to Configure Email Routing Log in to cPanel For help, see our article How do I log into cPanel? Navigate to tFew readersWhat is the Elitehost SPF record?
SPF (Sender Policy Framework) records help protect your domain from email spoofing by specifying which mail servers are authorised to send emails on behalf of your domain. Elitehost provides an SPF record that you can add to your DNS settings to authorise our mail servers for sending emails. Elitehost SPF Record: For domains hosted with Elitehost, you can use the following SPF record: v=spf1 include:spf.zamailgate.com ?all This SPF record ensures that all our outgoing mail server IP aFew readers
Troubleshooting and Spam Protection
I am receiving too much spam, how can I reduce it?
If you're receiving an excessive amount of spam emails, there are several steps you can take to reduce it. Depending on your hosting package, you may have access to different spam filtering tools, such as SpamAssassin or SpamExperts. Here’s how to manage and reduce spam in your inbox: 1. Ensure SpamAssassin is Enabled If you’re on one of our Shared (Unlimited, Unlimited Plus, or Unlimited Pro) or Reseller hosting packages, we provide SpamAssassin, an open-source spam filteringFew readersWhy do I receive "550 High Probability of Spam" when sending email?
If you're receiving a "550 High Probability of Spam" error when sending emails, it indicates that your email is being flagged as spam by SpamExperts, the service we use for all outbound email filtering. This can occur for several reasons: Content of the Email: The body of your email might contain content that triggers spam filters. This includes certain keywords, phrases, or links that are commonly associated with spam. Attachments: Emails with attachments, especially those that areFew readersI am unable to receive emails, why?
If you're unable to receive emails, there could be several reasons for this issue. Below are the most common causes and how to resolve them: Mailbox Quota Reached If your mailbox has reached its quota, you won't be able to receive any new emails. To check and increase your quota: Log in to cPanel and navigate to Email Accounts under the Email section. Check the current quota for your email account and adjust it if necessary. Domain Not Resolving or IssuFew readersI am unable to send emails, why?
If you're experiencing issues with sending emails, it may be due to incorrect email settings or other common factors. Here's what you can check to resolve the issue: Incorrect Email Settings Ensure that your email client is configured correctly. Refer to this article: What are the email configuration settings? for the correct settings. Double-check the Outgoing (SMTP) Server details and ensure they match theFew readersHow do I disable greylisting in cPanel?
Greylisting is a security feature that temporarily rejects emails from unknown senders to help protect against spam. If you're not receiving emails from a specific domain and suspect greylisting may be the cause, you can disable it for your domain. Here’s how: Log in to cPanel. Access your cPanel account using your credentials. Refer to this article: How do I log into cPanel? Navigate to the Greylisting ConfiguratFew readers